Hybrid Employee Support Specialist - Remote Mon & Fri

ProService Hawaii; Hawaii; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Fully paid healthcare

401(k) matching

Paid parental leave

Student loan assistance

Employee assistance programs

Paid time off

Job summary

ProService Hawaii, a Hawaii-based HR partner, is seeking an Employee Relations Specialist to be the first voice for worksite employees across Hawaii. You’ll handle payroll, benefits, PTO, timekeeping, and HR policy inquiries in a fast-paced, high-volume environment.

In this hybrid role, you’ll triage inquiries via phone, email, and case channels, document cases in Salesforce, and escalate when needed. You’ll thrive on accuracy, clear communication, and the chance to grow within a supportive team.

Qualifications

• Experience in a call center, shared services, or high-volume customer service environment.
• Clear and warm communication, in writing and on the phone.
• Excellent attention to detail and a reliable follow-through.
• Comfort juggling multiple systems (Salesforce, payroll tools, T&A).
• Documentation as a service; notes should be clear and complete.

Responsibilities

• Serve as the first point of contact for worksite employee inquiries via in-person, phone, email, and case channels; triage, research, and resolve payroll, benefits, PTO, timekeeping, and HR policy questions.
• Process high-volume level-1 transactions (address changes, direct deposit updates, PTO balances, benefits inquiries) with precision and first-contact resolution.
• Maintain detailed, timely case documentation in Salesforce so teammates and clients know statuses.
• Escalate complex or sensitive issues with full context and own resolution through to completion.
• Guide employees toward self-service tools during routine interactions and promote learning moments.
• Monitor patterns, flag service risks, and contribute ideas to reduce friction for employees and the team.

Skills

Call center experience

High-volume service

Effective communication

Attention to detail

Multitasking across systems

Tools

Salesforce

Payroll tools

T&A systems

Job description

ProService Hawaii, a Hawaii-based HR partner, is seeking an Employee Relations Specialist to be the first voice for worksite employees across Hawaii. You’ll handle payroll, benefits, PTO, timekeeping, and HR policy inquiries in a fast-paced, high-volume environment.

In this hybrid role, you’ll triage inquiries via phone, email, and case channels, document cases in Salesforce, and escalate when needed. You’ll thrive on accuracy, clear communication, and the chance to grow within a supportive team.