Tile Industry Customer Experience Specialist

Dal-Tile Corp.; San Jose (CA); On-site; USD 31,781 - 38,627; Full time

Job summary

A leading tile company located in California is seeking a Customer Service Representative to join their team. This role involves managing customer accounts, processing orders, and providing service through inbound calls. Candidates should be skilled in communication, organization, and problem-solving, with at least one year of customer service experience. A high school diploma is required, and prior tile industry knowledge is preferred. This position offers competitive hourly pay and potential incentives.

Qualifications

• 1+ years of customer service experience.
• Focus on customer account management is preferred.
• Prior knowledge of the tile industry is preferred.

Responsibilities

• Manage customer accounts including order entry and inquiries.
• Handle a high volume of inbound calls in a call center.
• Process orders, faxes, and prepare reports.
• Interface with internal teams to resolve customer inquiries.
• Participate in special projects as needed.

Skills

Oral communication

Written communication

Customer account management

Organizational skills

Problem-solving skills

Interpersonal relationship-building

Basic computer skills (Word, Excel)

Education

High School Diploma or GED

Job description

A leading tile company located in California is seeking a Customer Service Representative to join their team. This role involves managing customer accounts, processing orders, and providing service through inbound calls. Candidates should be skilled in communication, organization, and problem-solving, with at least one year of customer service experience. A high school diploma is required, and prior tile industry knowledge is preferred. This position offers competitive hourly pay and potential incentives.