Customer Service Representative - FT

Dal-Tile Corp.; San Jose (CA); On-site; USD 31,781 - 38,627; Full time

Job summary

A leading tile company located in California is seeking a Customer Service Representative to join their team. This role involves managing customer accounts, processing orders, and providing service through inbound calls. Candidates should be skilled in communication, organization, and problem-solving, with at least one year of customer service experience. A high school diploma is required, and prior tile industry knowledge is preferred. This position offers competitive hourly pay and potential incentives.

Qualifications

• 1+ years of customer service experience.
• Focus on customer account management is preferred.
• Prior knowledge of the tile industry is preferred.

Responsibilities

• Manage customer accounts including order entry and inquiries.
• Handle a high volume of inbound calls in a call center.
• Process orders, faxes, and prepare reports.
• Interface with internal teams to resolve customer inquiries.
• Participate in special projects as needed.

Skills

Oral communication

Written communication

Customer account management

Organizational skills

Problem-solving skills

Interpersonal relationship-building

Basic computer skills (Word, Excel)

Education

High School Diploma or GED

Job description

Recruiting Profile:

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits.

Primary Objective:

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Primary Function and Scope:

• Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes, and preparing reports.
• Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.

Competencies:

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.