Customer Service & Order Support Specialist

Arizona Tile, LLC; North Ontario (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA contributions

401k with match

Paid time off

Holiday pay

Career development

Employee assistance

Team building

Family oriented culture

Job summary

Arizona Tile, LLC in California is seeking a Customer Service Representative to process orders, support sales, and deliver outstanding service to customers, ensuring the best possible experience. You will handle orders, provide in-person or phone assistance, update teams on product availability, and collaborate across branches.

The role requires a high school diploma and 2+ years in retail; forklift certification may be needed at some locations.

Qualifications

• High school diploma or equivalent required.
• 2+ years in retail sales with front-facing customer interaction.
• Experience with stone, granite, or slabs is a plus.
• Forklift certification may be required at location.

Responsibilities

• Process and enter customer orders accurately using the order system.
• Provide ongoing sales support and exceptional service in person or by phone.
• Evaluate transfer or restock requests with manager approval.
• Collaborate with team members to ensure clear communication.
• Stay updated on product availability and backorders to inform customers.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Pricing calculations

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Windows

Data entry

Job description

Arizona Tile, LLC in California is seeking a Customer Service Representative to process orders, support sales, and deliver outstanding service to customers, ensuring the best possible experience. You will handle orders, provide in-person or phone assistance, update teams on product availability, and collaborate across branches.

The role requires a high school diploma and 2+ years in retail; forklift certification may be needed at some locations.