Customer Experience Specialist – Tile & Stone

Dal-Tile LLC; Kentwood (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) company match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile LLC, the largest manufacturer of tile and natural stone in the United States, is seeking a dedicated customer account manager. This role provides essential support to customers including order management and inquiries. An ideal candidate will have over 3 years' experience in call center or customer service, preferably in the textile industry.

The position offers a competitive salary along with a comprehensive benefits package such as a 401(k) match and tuition reimbursement. Join a company that values its employees and supports military veterans.

Qualifications

• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provide customer account management, including order entry and product information.
• Process orders and inquiries, interface with internal teams.
• Participate in special projects and perform additional duties as required.

Skills

Customer account management

Communication skills

Organizational skills

Problem-solving

Computer skills (Word and Excel)

Education

High School Diploma or GED

Job description

Dal-Tile LLC, the largest manufacturer of tile and natural stone in the United States, is seeking a dedicated customer account manager. This role provides essential support to customers including order management and inquiries. An ideal candidate will have over 3 years' experience in call center or customer service, preferably in the textile industry.

The position offers a competitive salary along with a comprehensive benefits package such as a 401(k) match and tuition reimbursement. Join a company that values its employees and supports military veterans.