Customer Service Rep

Arizona Tile; Roseville (CA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Competitive pay

401(k) retirement savings program

Paid Time Off (PTO)

Job summary

A tile and slab distributor is seeking a Customer Service Representative in Roseville, CA. This role entails processing customer orders, providing exceptional support, and maintaining communication across departments. The ideal candidate should have at least 2 years of retail sales experience, strong customer service skills, and an ability to multitask. Benefits include competitive pay and a family-oriented work environment. If you are dedicated and safety-focused, this role could be perfect for you.

Qualifications

• 2+ years of prior experience in retail sales and customer interaction.
• Exceptional customer service skills and ability to provide individualized service.
• Good math skills for pricing and discounts.

Responsibilities

• Process and enter customer orders using the company's system.
• Provide ongoing sales support to customers in person and by phone.
• Collaborate with team members to ensure effective communication.

Skills

Customer service skills

Attention to detail

Multitasking

Good communication skills

Mathematical skills

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Customer Service Rep – Arizona Tile

Join to apply for the Customer Service Rep role at Arizona Tile

1 week ago Be among the first 25 applicants

About Arizona Tile

Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high‑quality products and unparalleled service to customers across the West Coast. With 800+ employees in more than 10 states, our success comes from a founding concept that goodwill toward others, including employees, is good business.

What We Offer

• Safety 1st Organization
• Competitive pay
• H.S.A or H.R.A. with company contributions
• 401(k) retirement savings program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Paid Time Off (PTO) and holiday pay
• Service recognition and awards
• Family‑oriented environment with open communication, collaborative atmosphere, and team‑building events

What You Will Do

• Process and enter customer orders using the company’s computerized order processing system, timely, accurately, and efficiently.
• Provide ongoing sales support to customers in person, by phone, or other means, ensuring above‑average communication to provide an excellent customer experience.
• Process and evaluate special transfer or restock requests, including exceptions or credit requests, ensuring to consult with manager and follow proper procedures.
• Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
• Continuously stay up to date on new, discontinued, back‑orders/supply issues, or out‑of‑stock products to ensure appropriate communication with the customer.

Position Requirements

• Education: High school diploma or equivalent.
• Experience: 2+ years of prior experience in retail sales within a professional environment and front‑facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
• Functional Skills: Exceptional customer service skills with the ability to provide individualized service. Self‑starter who proactively finds solutions to meet our customer needs with the ability to multi‑task to handle various methods of customer interaction/needs (in person, phone, other). Good attention to detail and accuracy with processing orders. Good math skills to calculate pricing, discounts, interest, along with the ability to apply concepts of basic algebra. Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
• Certifications: Ability to be forklift certified – as needed per location.
• Technology Aptitude/Other: Basic computer skills working within a Microsoft Windows environment with solid data entry skills.
• Language Skills: Good written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.
• Core Values & Behaviors: Safety focused, customer driven, conscientious, strong communication skills, hard work ethic, ethical integrity, teamwork, and tenacity. Friendly and warm demeanor with excellent interpersonal skills.

Other Important Information

• Reports To: Branch Manager
• Work Schedule: Ability to work flexible hours with overtime, including Saturdays (up to 45-48 hours per week)
• Travel: None.
• Work Environment: The employee is occasionally exposed to an environment with moderate noise level. The employee may be exposed to outside weather conditions and may work with and in the proximity to material handling equipment, including forklift, as well as packaged, cement‑based products such as grouts, cleaning, and sealing chemicals for tile and stone.
• Physical Requirements: The employee is regularly required to stand, use hands to finger, handle and feel, and to talk and hear. The employee must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

Salary: $19.00 – $24.00 per hour

We are an Equal Employment Opportunity Employer, Drug‑Free Workplace, and a participant of the E‑Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.

Referrals increase your chances of interviewing at Arizona Tile by 2x

Get notified about new Customer Service Representative jobs in Roseville, CA.