Tier II Network Support Technician

Inserso Corporation; West Valley City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Inserso Corporation in West Valley City, Utah is seeking Network Support Technicians for full-time roles aimed at supporting DHS customers globally. Responsibilities include providing Tier 2 support for hardware, software, and network issues across both onsite and remote environments.

The ideal candidates will demonstrate proficiency in network communications and IT troubleshooting, possess an Associate’s degree, and have a minimum of one year of relevant experience. Strong collaboration and attention to detail are essential for success in this position.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 1+ years of IT-related support experience, preferably in a helpdesk role.
• General knowledge of network products and systems.

Responsibilities

• Provide LAN support with installation and maintenance of network devices.
• Assist in testing and applying security patches.
• Provide support for mobile and wireless devices.

Skills

Troubleshooting and resolving IT issues

Knowledge of desktop and network products

Collaboration skills

Attention to detail

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Video teleconferencing systems

Job description

Inserso Corporation in West Valley City, Utah is seeking Network Support Technicians for full-time roles aimed at supporting DHS customers globally. Responsibilities include providing Tier 2 support for hardware, software, and network issues across both onsite and remote environments.

The ideal candidates will demonstrate proficiency in network communications and IT troubleshooting, possess an Associate’s degree, and have a minimum of one year of relevant experience. Strong collaboration and attention to detail are essential for success in this position.