Tier II Network Operations Engineer - 2nd Shift

Spatial Front, Inc.; Mississippi; On-site; USD 45,000 - 65,000; Full time

Job summary

Spatial Front, Inc. seeks a TOC Tier II specialist for the Stennis Space Center, MS location. The role covers 2nd shift (2:00pm - 10:30pm, Mon-Fri) with 24/7/365 enterprise IT operations support, monitoring and securing network infrastructure and mission-critical apps to ensure reliable service.

Responsibilities include incident troubleshooting, escalations, and documentation in ServiceNow, along with generating WAN performance reports and log analysis using Splunk and VELOCloud. U.S.

Qualifications

• Must have 3–5 years of experience in network operations or enterprise network administration.
• Demonstrated knowledge of WAN/LAN environments, SD-WAN technologies, and ITSM platforms such as ServiceNow.

Responsibilities

• Receive, assess, and resolve Tier 2 incident tickets and work orders in ServiceNow; perform detailed troubleshooting on USCIS network devices.
• Lead escalation coordination with Tier 3 engineers, Shift Supervisors, USCIS OIT, and external vendors during complex incidents; document remediation actions in ServiceNow.
• Generate WAN performance reports using SolarWinds Orion and VELOCloud SD-WAN; analyze Splunk logs to identify root causes and trends.

Skills

Network operations

WAN/LAN environments

SD-WAN technologies

ITSM platforms (ServiceNow)

Education

Certifications/Training (Cisco CCNA or higher)

Tools

SolarWinds Orion

Splunk

New Relic

Cisco DNAC

ServiceNow

VMware VELOCloud SD-WAN

Cisco ISE

InfoBlox

AlgoSec

Job description

Spatial Front, Inc. seeks a TOC Tier II specialist for the Stennis Space Center, MS location. The role covers 2nd shift (2:00pm - 10:30pm, Mon-Fri) with 24/7/365 enterprise IT operations support, monitoring and securing network infrastructure and mission-critical apps to ensure reliable service.

Responsibilities include incident troubleshooting, escalations, and documentation in ServiceNow, along with generating WAN performance reports and log analysis using Splunk and VELOCloud. U.S.