TOC Tier II (Technical Operations Center)

Spatial Front, Inc.; Mississippi; On-site; USD 45,000 - 65,000; Full time

Job summary

Spatial Front, Inc. seeks a TOC Tier II specialist for the Stennis Space Center, MS location. The role covers 2nd shift (2:00pm - 10:30pm, Mon-Fri) with 24/7/365 enterprise IT operations support, monitoring and securing network infrastructure and mission-critical apps to ensure reliable service.

Responsibilities include incident troubleshooting, escalations, and documentation in ServiceNow, along with generating WAN performance reports and log analysis using Splunk and VELOCloud. U.S.

Qualifications

• Must have 3–5 years of experience in network operations or enterprise network administration.
• Demonstrated knowledge of WAN/LAN environments, SD-WAN technologies, and ITSM platforms such as ServiceNow.

Responsibilities

• Receive, assess, and resolve Tier 2 incident tickets and work orders in ServiceNow; perform detailed troubleshooting on USCIS network devices.
• Lead escalation coordination with Tier 3 engineers, Shift Supervisors, USCIS OIT, and external vendors during complex incidents; document remediation actions in ServiceNow.
• Generate WAN performance reports using SolarWinds Orion and VELOCloud SD-WAN; analyze Splunk logs to identify root causes and trends.

Skills

Network operations

WAN/LAN environments

SD-WAN technologies

ITSM platforms (ServiceNow)

Education

Certifications/Training (Cisco CCNA or higher)

Tools

SolarWinds Orion

Splunk

New Relic

Cisco DNAC

ServiceNow

VMware VELOCloud SD-WAN

Cisco ISE

InfoBlox

AlgoSec

Job description

Description

Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a TOC Tier II to join our team. This position is located at Stennis Space Center, MS, and is for 2nd shift from 2:00pm - 10:30pm Monday-Friday.

Project Overview:

This program provides continuous (24/7/365) technical operations support for a federal agency’s enterprise IT environment. It focuses on monitoring, securing, and optimizing network infrastructure, mission-critical applications, and connectivity services to ensure reliable, secure, and efficient operations.

Major Job Functions:

• Perform advanced Configuration Management, Data Integrity verification, Troubleshooting, and Implementation on USCIS network infrastructure using various tools including: SolarWinds Orion, Splunk, New Relic, Cisco DNAC, and ServiceNow.
• Monitor WAN performance via VMware VELOCloud SD-WAN and coordinate escalations with Shift Supervisors, USCIS OIT, DHS SOC, and vendors to resolve incidents in accordance with SLA requirements.
• Process ServiceNow incident tickets, work orders, and change requests in compliance with the USCIS Configuration Change and Release Management (CCRM) process; conduct Network Mapping activities and maintain accurate documentation of USCIS topology, circuit inventories, and device configuration baselines.

Primary Responsibilities:

• Receive, assess, and resolve Tier 2-level incident tickets and work orders in ServiceNow; perform detailed technical troubleshooting on USCIS network devices, including routers, switches, firewalls, and load balancers, to restore service within SLA requirements.
• Lead escalation coordination with Tier 3 engineers, Shift Supervisors, USCIS OIT, and external vendors during complex or critical network incidents; participate in technical bridge calls and document all remediation actions and outcomes in ServiceNow.
• Generate recurring WAN performance reports using SolarWinds Orion and VMware VELOCloud SD-WAN; conduct Splunk log analysis to identify root causes, emerging trends, and recurring issues impacting the USCIS enterprise environment.

Required Skills & Qualifications:

• Must have a minimum of 3–5 years of experience in network operations or enterprise network administration with demonstrated knowledge of WAN/LAN environments, SD-WAN technologies, and enterprise ITSM platforms such as ServiceNow.

Desired Skills & Qualifications:

• Hands-on experience with VMware VELOCloud SD-WAN, Cisco ISE, InfoBlox, AlgoSec, or Splunk in an enterprise network operations environment.
• Familiarity with cloud-hosted infrastructure monitoring in AWS GovCloud or Microsoft Azure; experience supporting SD-WAN or cloud migration activities is a plus.
• Prior experience in a federal government, DHS, or USCIS IT operations environment; an active or previously held DHS Public Trust background investigation is a plus.

Certifications:

• Cisco CCNA (Cisco Certified Network Associate) or higher
• AWS Solutions Architect Associate or Microsoft Azure Administrator Associate; equivalent cloud associate-level certification relevant to enterprise cloud monitoring environments
• CompTIA Network+ or equivalent vendor-neutral associate-level networking credential

Additional Information:

• Clearance: Must possess a Public Trust clearance or be able to obtain one.
• Work Authorization: Must be a U.S. Citizen per contract requirements.
• Work Environment: On-site in MS as required by the contract.
• This is a full-time, W2 position.
• Salary Range: $45,000 to $65,000 Annually
• No agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• SFI participates in E-Verify.