Tier II Support

SofTec Solutions; Englewood (CO); Presencial; USD 30 000 - 39 000; Tempo integral

Resumo da oferta

A leading IT Consulting Services firm in Englewood, CO, is seeking a Tier II Support Specialist for a contract opportunity. The candidate will support 1200 end users through various channels including support calls and emails. Essential attributes include exceptional customer skills and critical thinking abilities, with preferred experience in iOS, Mac, Cisco Voice, and Service Now. Join a dynamic team focused on enabling business and helping clients achieve their goals.

Qualificações

• Experience with iOS, Mac and Cisco Voice is a plus.
• Exceptional customer skills are a must.
• Critical thinking abilities are important.

Responsabilidades

• Take support calls and answer emails for 1200 end users.
• Assist users who stop by the Tier II Support area.
• Document issues and resolutions for the knowledge base.

Conhecimentos

iOS

Mac

Cisco Voice

Service Now

Customer skills

Critical thinking

Ferramentas

ServiceNow

Cisco Voice

Descrição da oferta de emprego

Founded in 1996, SofTec Solutions is a leadingIT Consulting Services firm forFederal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations.Because of our resources we have been listed for three consecutive years in the Inc. Magazine’s Fastest Growing Companies in America.

Job Description

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:

• Experience with iOS, Mac and Cisco Voice and Service Now are a plus

Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!

Additional Information

All your information will be kept confidential according to EEO guidelines.