IT Support Engineer II

The Solutions Team, Inc.; Flowood (MS); On-site; Full time

Benefits offered by this job

Paid Time Off program

Company-observed paid holidays

Health insurance options

CrewHu employee recognition program

$50 monthly cell phone stipend

Company-provided equipment

Ongoing training and professional development

Job summary

A leading IT support company is seeking an IT Support Engineer II in Flowood, MS. The role involves providing advanced technical support, troubleshooting issues related to Windows systems, and managing multiple client environments. Ideal candidates should possess 2-4 years of IT support experience and have hands-on knowledge of Microsoft 365 and Windows Server. This position offers various benefits, including health insurance and a cell phone stipend.

Qualifications

• 2–4 years of IT support experience is required.
• Strong understanding of networking fundamentals is needed.
• Hands-on experience with Microsoft 365 and Windows Server is essential.
• Strong troubleshooting and documentation skills are a must.

Responsibilities

• Troubleshoot advanced issues related to Windows systems and Microsoft 365.
• Administer user accounts, permissions, and access controls.
• Monitor and maintain servers, workstations, and network devices.
• Perform patching, updates, and security hardening tasks.
• Serve as an escalation resource for lower-level engineers.

Skills

IT support experience

Networking fundamentals

Microsoft 365 and Windows Server

Troubleshooting and documentation

Job description

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
• Administer user accounts, permissions, and access controls across client environments
• Monitor and maintain servers workstations, and network devices
• Perform patching, updates, and security hardening tasks
• Serve as an escalation resource for lower-level engineers
• Maintain accurate and thorough documentation in service management systems
• Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

• 2–4 years of IT support experience
• Strong understanding of networking fundamentals
• Hands-on experience with Microsoft 365 and Windows Server
• Strong troubleshooting and documentation skills

Preferred Qualifications

• Experience working in a Managed Service Provider environment
• PowerShell or scripting knowledge
• macOS and iOS support experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities