Tier 2 Endpoint IT Support Specialist

Columbia University Information Technology; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Columbia University Information Technology is looking for an Associate Service Specialist responsible for providing desktop and mobile phone support to users. You will be part of a proactive team that offers tier 2 support for over 3000 endpoints and assists with both remote and onsite solutions.

The role requires a bachelor's degree and experience in IT support, proficiency in Windows and Mac systems, and excellent communication skills. The position may require working on weekends and off hours as needed.

Qualifications

• Minimum 2-4 years’ related experience.
• Minimum 2 years’ experience in a client-facing IT support environment.
• Proficiency in supporting Windows and Mac operating systems.

Responsibilities

• Provides onsite and remote tier 2 support for over 3000 endpoint devices.
• Develops new solutions and improvements to existing systems.
• Participates in the planning and implementation of upgrades.

Skills

Customer relationship skills

Analytical thinking

Multitasking

Organizational skills

Communication skills

Windows support

Mac support

Remote support tools

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

JAMF

SCCM

Bomgar

Code42 CrashPlan

Active Directory

Job description

Columbia University Information Technology is looking for an Associate Service Specialist responsible for providing desktop and mobile phone support to users. You will be part of a proactive team that offers tier 2 support for over 3000 endpoints and assists with both remote and onsite solutions.

The role requires a bachelor's degree and experience in IT support, proficiency in Windows and Mac systems, and excellent communication skills. The position may require working on weekends and off hours as needed.