Tier II IT Support & Operations Technician II

H2O America; San Jose (CA); On-site; USD 48,000 - 59,000; Full time

Job summary

San Jose Water Company is seeking a Support Operations Technician II to join our IT team in Silicon Valley. This role provides Tier II support, troubleshooting hardware, software, and networking issues to ensure timely resolution and smooth operations for employees and contractors.

The position includes on-site responsibilities, potential travel to remote sites, standby/on-call rotations, and a competitive hourly wage.

Qualifications

• Bachelor’s degree and/or 4+ years of relevant professional experience.
• Has Driver’s License.
• Strong communication and collaboration skills.
• Holds relevant certifications required for the team’s need or directed by management.

Responsibilities

• Troubleshoots and resolves end user hardware, software and networking issues to ensure optimal performance.
• Diagnoses and resolves Tier II performance issues on user systems.
• Provides Tier II support for escalated issues from Tier I technicians; installs, configures, and troubleshoots user systems.
• Remediates user systems to remove malware, spyware, viruses, etc.
• Travels to remote sites as needed to provide on-site User Support.

Skills

Strong communication and collaboration

Education

Bachelor’s degree and/or 4+ years of relevant professional experience

Job description

San Jose Water Company is seeking a Support Operations Technician II to join our IT team in Silicon Valley. This role provides Tier II support, troubleshooting hardware, software, and networking issues to ensure timely resolution and smooth operations for employees and contractors.

The position includes on-site responsibilities, potential travel to remote sites, standby/on-call rotations, and a competitive hourly wage.