IT Support Technician: Tier 1-2, Windows & Networking

Kier + Wright; Santa Clara (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental and Vision 100% paid

401(k) and Profit Sharing

Paid Holidays

Generous PTO

Free office snacks

Job summary

Kier + Wright in Santa Clara, CA is seeking an IT Support Technician to deliver Tier 1 helpdesk support, manage tickets, set up computers, and handle routine hardware/software issues with growth into Tier 2 tasks.

You will assist with Windows environments, VPN, and basic server checks, while shadowing the Network Administrator on infrastructure projects, joining a fast-paced team focused on reliable IT services for staff.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 1–3 years of general workplace IT experience with desktops/laptops on Windows 10/11.
• General networking knowledge (TCP/IP, DHCP, DNS, SD-WAN, Wi‑Fi) and Windows Server familiarity.
• Experience with AutoCAD setup/troubleshooting is strongly preferred.
• Basic PowerShell scripting and customer-focused communication are a plus.

Responsibilities

• Respond to technical support requests in a timely manner.
• Diagnose and troubleshoot hardware, software, and OS issues.
• Support plan and drawing production workflows in AutoCAD Civil3D.
• Set up and deploy Windows devices for staff.
• Maintain IT systems documentation and asset inventory.
• Monitor servers/backups and assist remote users with VPN connectivity.

Skills

Networking knowledge

Strong communication

Independent work style

Customer-service mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

AutoCAD Civil3D

Windows Server

PowerShell

Windows 10/11

VPN technologies

Job description

Kier + Wright in Santa Clara, CA is seeking an IT Support Technician to deliver Tier 1 helpdesk support, manage tickets, set up computers, and handle routine hardware/software issues with growth into Tier 2 tasks.

You will assist with Windows environments, VPN, and basic server checks, while shadowing the Network Administrator on infrastructure projects, joining a fast-paced team focused on reliable IT services for staff.