IT Support Technician II - Onsite & Cybersecurity

CTwater; San Jose (CA); On-site; USD 48,000 - 59,000; Full time

Job summary

San Jose Water Company is seeking a Support Operations Technician II to provide Tier II IT support and ensure reliable services for employees and contractors. The role focuses on monitoring and resolving escalated service desk incidents, coordinating with vendors, maintaining inventory, and delivering user training to uphold security and performance standards.

The position emphasizes troubleshooting hardware, software, and networking issues, plus on-site support at San Jose Water Company

Qualifications

• Bachelor’s degree and/or 4+ years of relevant professional experience.
• Driver’s License required.
• Strong communication and collaboration skills.

Responsibilities

• Troubleshoots and resolves end user hardware, software and networking issues to ensure optimal performance.
• Diagnoses and resolves Tier II performance issues on user systems.
• Provides Tier II support for escalated issues from Tier I technicians.
• Install, configure, and troubleshoot user systems (PCs, laptops, printers, tablets, smartphones, Windows OS, applications).
• Work with outside consultants and vendors to resolve IT issues.
• Remediates malware, spyware, viruses, etc. on user systems.
• Diagnoses and resolves basic network connectivity issues.
• Supports migration projects through testing and deployment.

Skills

Communication

Collaboration

Driver's license

Certifications

Education

Bachelor’s degree

Job description

San Jose Water Company is seeking a Support Operations Technician II to provide Tier II IT support and ensure reliable services for employees and contractors. The role focuses on monitoring and resolving escalated service desk incidents, coordinating with vendors, maintaining inventory, and delivering user training to uphold security and performance standards.

The position emphasizes troubleshooting hardware, software, and networking issues, plus on-site support at San Jose Water Company