IT Help Desk

BMA Group Global; Ceiba (PR); On-site; USD 35,000 - 55,000; Full time

Job summary

BMA Group Global seeks an IT Help Desk and Desktop Support Technician to provide first-level technical support and ensure smooth operation of computers, workstations, phones, peripherals, and related tech equipment.

The role requires hands-on experience in hardware, software, and connectivity troubleshooting, plus familiarity with Microsoft 365 and access management. You will deploy equipment, manage inventory, and assist new hires and client operations in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in IT technical support, Help Desk, Desktop Support, or a similar role.
• Hands-on experience installing and configuring computers, operating systems, applications, peripherals, and connectivity.
• Experience supporting environments with at least 50 workstations or users.
• Experience working in a contact center or continuous-service operation is preferred.
• Knowledge and experience with Microsoft 365.
• Familiarity with computer networks and connectivity troubleshooting.
• Experience with telephony systems and remote-access tools is preferred.
• Knowledge of device security and user access administration.
• Experience maintaining IT equipment and technology inventory.
• Strong troubleshooting, documentation, and problem-solving skills.
• Ability to prioritize technical issues and coordinate escalations appropriately.

Responsibilities

• Prepare, install, configure, and maintain computers, workstations, phones, peripherals, and other technology equipment.
• Provide Level 1 technical support to employees and users.
• Diagnose and troubleshoot hardware, software, operating systems, applications, peripherals, and connectivity issues.
• Document technical incidents, troubleshooting activities, and resolutions accurately.
• Escalate complex technical issues to specialized technology teams when necessary.
• Install and configure operating systems, applications, and related software.
• Support Microsoft 365, network connectivity, telephony systems, and remote-access tools.
• Assist with user account setup, access management, and device security.
• Maintain accurate inventory records for technology equipment, devices, and user access.
• Support technology setup and testing for new hires, training sessions, implementations, and client operations.
• Assist in maintaining reliable technology operations within a continuous-service environment

Skills

Customer support

Technical troubleshooting

Documentation

Hardware setup

Tools

Microsoft 365

Telephony systems

Remote access tools

Job description

We are seeking an IT Help Desk and Desktop Support Technician to provide first-level technical support and ensure the effective operation of computers, workstations, phones, peripherals, and other technology equipment.

The ideal candidate will have hands-on experience supporting users in a fast-paced environment, troubleshooting hardware, software, connectivity, and access-related issues. This role will also support equipment deployment, technology inventory, user access management, and operational readiness for new hires, training sessions, client implementations, and ongoing business operations.

Key Responsibilities

• Prepare, install, configure, and maintain computers, workstations, phones, peripherals, and other technology equipment.
• Provide Level 1 technical support to employees and users.
• Diagnose and troubleshoot hardware, software, operating systems, applications, peripherals, and connectivity issues.
• Document technical incidents, troubleshooting activities, and resolutions accurately.
• Escalate complex technical issues to specialized technology teams when necessary.
• Install and configure operating systems, applications, and related software.
• Support Microsoft 365, network connectivity, telephony systems, and remote-access tools.
• Assist with user account setup, access management, and device security.
• Maintain accurate inventory records for technology equipment, devices, and user access.
• Support technology setup and testing for new hires, training sessions, implementations, and client operations.
• Assist in maintaining reliable technology operations within a continuous-service environment

Qualifications

• Minimum of 2 years of experience in IT technical support, Help Desk, Desktop Support, or a similar role.
• Hands-on experience installing and configuring computers, operating systems, applications, peripherals, and connectivity.
• Experience supporting environments with at least 50 workstations or users.
• Experience working in a contact center or continuous-service operation is preferred.
• Knowledge and experience with Microsoft 365.
• Familiarity with computer networks and connectivity troubleshooting.
• Experience with telephony systems and remote-access tools is preferred.
• Knowledge of device security and user access administration.
• Experience maintaining IT equipment and technology inventory.
• Strong troubleshooting, documentation, and problem-solving skills.
• Ability to prioritize technical issues and coordinate escalations appropriately.