IT Support Specialist 3

Insight Global; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist 3 to serve as the first point of contact for end-user technical issues across the corporate office and remote locations. You will deliver prompt, courteous, and effective technical support while maintaining a high standard of customer service, supporting a mid-to-large user base.

The ideal candidate has 3-5 years of service desk experience, strong troubleshooting skills, and familiarity with Windows 11, Microsoft 365, ticketing systems, and ITIL

Qualifications

• 3–5 years of service desk experience.
• Experience with Windows 11, Microsoft 365 and business apps.
• Troubleshooting experience for 1000–3000 end-users.
• Excellent customer service and familiarity with ticketing systems and ITIL.
• Aligned support workflows required.
• CompTIA A+ or Microsoft Certifications preferred.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Deliver prompt, courteous, and effective technical support.
• Maintain high standard of customer service.
• Support a mid-to-large user base across multiple locations.
• Follow ITIL-aligned ticketing workflows.

Skills

Service desk experience

Windows 11

Microsoft 365

End-user support

ITIL

Ticketing system

Troubleshooting

Workflows

Education

CompTIA A+

Microsoft Certifications

Job description

Job Description

Insight Global Client is seeking a IT Support Specialist 3 serves as the first point of contact for end-user technical issues across the corporate office and remote locations. This role is responsible for delivering prompt, courteous, and effective technical support while maintaining a high standard of customer service. The ideal candidate combines strong technical troubleshooting skills with exemplary interpersonal abilities and thrives in a fast-paced environment supporting a mid-to-large user base

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• - 3-5 years of service desk experience
• - experience with windows 11, Microsoft 365, and business applications
• - troubleshooting experience -prior experience supporting 1000-3000 end-users (corporate level)
• - excellent customer service experience -familiar with ticketing system & ITIL
• - aligned support workflows required
• - CompTIA A+, Microsoft Certifications