Help Desk Technician

Entre Computer Services, Inc.; Newark (NJ); On-site; USD 58,000 - 86,000; Full time

Job summary

Entre Computer Services, Inc. is seeking a Help Desk Technician to provide Level 1 support for clients in Newark, NJ. You will troubleshoot hardware, software, and network issues, assist users with Windows and Microsoft 365, and maintain accurate tickets and documentation.

You will work in a fast-paced environment requiring strong customer service, clear communication, and meticulous attention to detail. Heavy emphasis on learning new technologies and following IT procedures and security

Qualifications

• High school diploma or equivalent
• Basic understanding of computer hardware, software, and networking concepts
• Strong customer service and communication skills
• Ability to troubleshoot problems logically and systematically
• Comfortable learning new technologies and software
• Ability to prioritize multiple support requests in a fast-paced environment
• Strong attention to detail and organizational skills
• Preferred: CompTIA A+, Network+, or another relevant IT certification
• Preferred: Associate degree or coursework in Information Technology, Computer Science, or a related field
• Preferred: Experience with Microsoft 365, Active Directory, Windows 10/11, or common help desk and ticketing systems
• Preferred: Previous customer service, technical support, internship, or IT experience

Responsibilities

• Provide Level 1 technical support by phone, email, chat, or in person
• Troubleshoot common issues with computers, laptops, monitors, printers, mobile devices, and peripherals
• Assist users with Windows, Microsoft 365, email, and other business applications
• Create, update, and close help desk tickets, maintaining accurate documentation
• Handle password resets, account unlocks, and basic user-access requests
• Perform basic network troubleshooting, including connectivity and Wi-Fi issues
• Install, configure, and update software and computer equipment
• Set up workstations and equipment for new and existing employees
• Follow established IT procedures and security policies
• Escalate unresolved or complex technical issues to Level 2 or Level 3 support
• Assist users with a professional, patient, customer-service-oriented approach
• Contribute to IT documentation, knowledge-base articles, and troubleshooting guides

Skills

Customer service

Communication

Troubleshooting

Learning new technologies

Prioritization

Attention to detail

Organizational skills

Professional demeanor

Education

Associate degree or coursework in IT/CS

Tools

CompTIA A+

Network+

Microsoft 365

Active Directory

Windows 10/11

Job description

Salary: $58,000 - 86,000 per year

Requirements

• High school diploma or equivalent
• Basic understanding of computer hardware, software, and networking concepts
• Strong customer service and communication skills
• Ability to troubleshoot problems logically and systematically
• Comfortable learning new technologies and software
• Ability to prioritize multiple support requests in a fast-paced environment
• Strong attention to detail and organizational skills
• Preferred: CompTIA A+, Network+, or another relevant IT certification
• Preferred: Associate degree or coursework in Information Technology, Computer Science, or a related field
• Preferred: Experience with Microsoft 365, Active Directory, Windows 10/11, or common help desk and ticketing systems
• Preferred: Previous customer service, technical support, internship, or IT experience

Responsibilities

• Provide Level 1 technical support by phone, email, chat, or in person
• Troubleshoot common issues with computers, laptops, monitors, printers, mobile devices, and peripherals
• Assist users with Windows, Microsoft 365, email, and other business applications
• Create, update, and close help desk tickets, maintaining accurate documentation
• Handle password resets, account unlocks, and basic user-access requests
• Perform basic network troubleshooting, including connectivity and Wi-Fi issues
• Install, configure, and update software and computer equipment
• Set up workstations and equipment for new and existing employees
• Follow established IT procedures and security policies
• Escalate unresolved or complex technical issues to Level 2 or Level 3 support
• Assist users with a professional, patient, customer-service-oriented approach
• Contribute to IT documentation, knowledge-base articles, and troubleshooting guides

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• Windows
• Office 365

More

We are Entre Computer Services, a Rochester-based technology services provider headquartered in Rochester, New York, since 1984. We offer managed services, IT infrastructure engineering and architecture, application development, hardware and software sales, and IT outsourcing and recruiting to organizations regionally and nationally. We are a family-oriented organization that supports professional growth, provides resources for individual success within a team environment, and values work-life balance. We are seeking a Help Desk Technician to support our client.

last updated 41 week of 2026