IT Help Desk Technician - Impactful User Support & On-Site

Lifetime Assistance, Inc.; City of Rochester (NY); Hybride; USD 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

No-Premium Health Insurance

Education Support

Paid Training & Coaching

Career Growth

Work-Life Harmony

Join a Caring Culture

Résumé du poste

Lifetime Assistance, Inc. in Rochester, NY, seeks a Help Desk Support Technician to deliver responsive technical support for staff and devices on-site. You will troubleshoot hardware/software, handle tickets, and collaborate with IT to maintain secure systems.

The role requires an Associate degree in IT and 1–5 years of experience, plus a valid driver’s license. You’ll join a mission-driven team focused on empowering individuals through dependable technology support.

Qualifications

• Associate degree in Information Technology or related field is required.
• 1–5 years of technical support experience in a corporate or secure environment.
• Valid driver’s license and reliable transportation required.

Responsabilités

• Respond to Help Desk requests via phone, email, or tickets and provide timely technical support.
• Troubleshoot hardware and software issues on PCs, laptops, printers, and networked devices.
• Escalate complex issues to IT leadership when needed.

Connaissances

Windows support

Active Directory

MFA & SSO

Office 365

Printer support

Help Desk tools

IT certifications

Formation

Associate degree in Information Technology

1–5 years technical support

Valid driver’s license

Outils

Help Desk ticketing system

Printer drivers

Endpoint security software

Description du poste

Lifetime Assistance, Inc. in Rochester, NY, seeks a Help Desk Support Technician to deliver responsive technical support for staff and devices on-site. You will troubleshoot hardware/software, handle tickets, and collaborate with IT to maintain secure systems.

The role requires an Associate degree in IT and 1–5 years of experience, plus a valid driver’s license. You’ll join a mission-driven team focused on empowering individuals through dependable technology support.