Tier II Help Desk Technician — IT Support & Deployment

Robertson,-Anschutz,-Schneid,-Crane-; Boca Raton (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking an experienced IT professional to join our Helpdesk team as a Tier II Technician in headquarters. The role provides advanced IT support, resolves escalated issues, and supports IT projects across the organization.

The ideal candidate will have at least 2 years of IT support experience, expertise in Active Directory, printer management, hardware/software troubleshooting, IP phone systems, and imaging/deployment.

Qualifications

• A degree in Information Technology or a related field is preferred.
• Candidates with certifications (CompTIA A+, Network+, ITIL Foundation, CompTIA Security+, Microsoft Azure Fundamentals) will be favored.
• Minimum of 2 years IT support experience.
• Experience with Active Directory administration and printer management.
• Comfort with Windows and macOS, VOIP, imaging and deployment.
• Project management skills and ability to handle multiple tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Provide advanced troubleshooting for escalated Tier I issues.
• Configure and repair desktops, laptops, and tablets (Windows and macOS).
• Manage Active Directory accounts, group policies, and permissions.
• Install and maintain printers and multifunction devices; troubleshoot printing issues.
• Manage VOIP phone systems, including user setup and removal.
• Respond to tickets with timely updates and resolutions.
• Collaborate with IT and cross-functional teams on projects and initiatives.
• Create and maintain IT documentation and best practices.
• Pursue ongoing technical development and certifications.

Skills

Active Directory

Printer management

Hardware troubleshooting

Software troubleshooting

IP phone systems

Imaging & deployment

Project management

Communication skills

Education

Degree in Information Technology or related field

IT certifications: CompTIA A+

IT certifications: CompTIA Network+

ITIL Foundation

IT certifications: CompTIA Security+

Microsoft Certified: Azure Fundamentals

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking an experienced IT professional to join our Helpdesk team as a Tier II Technician in headquarters. The role provides advanced IT support, resolves escalated issues, and supports IT projects across the organization.

The ideal candidate will have at least 2 years of IT support experience, expertise in Active Directory, printer management, hardware/software troubleshooting, IP phone systems, and imaging/deployment.