Help Desk Technician I — Start Your IT Support Career

Robertson, Anschutz, Schneid, Crane & Partners, PLLC; Boca Raton (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking a motivated IT Helpdesk Technician to be the first point of contact for employees needing technical assistance. You will provide timely, professional support for hardware, software, and account access across the organization in a fast-paced legal environment.

This entry-level role emphasizes strong customer service, clear communication, and a willingness to learn, with opportunities for promotion as experience grows in a collegial,

Qualifications

• 1-2 years in IT support or related technical role or relevant training.
• Basic knowledge of Windows and common business software.
• Familiarity with AD concepts, printers, and basic troubleshooting.
• Strong customer service and ability to explain technical info clearly.

Responsibilities

• Serve as initial contact for employees needing technical assistance.
• Respond to helpdesk tickets with progress updates and documentation.
• Troubleshoot desktops, laptops, peripherals, and basic software.
• Assist with Windows/macOS setups and approved applications.
• Support password resets and AD access requests per procedures.
• Escalate unresolved issues to Tier II/III with documentation.
• Maintain inventory records of IT equipment and assets.
• Follow IT security policies and participate in training.

Skills

Customer service

Communication

Windows OS

Active Directory basics

Troubleshooting

Printer/scanner support

Team collaboration

Education

Associate or relevant degree preferred

CompTIA A+ or equivalent training

Tools

Windows OS

macOS basics

IT ticketing systems

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking a motivated IT Helpdesk Technician to be the first point of contact for employees needing technical assistance. You will provide timely, professional support for hardware, software, and account access across the organization in a fast-paced legal environment.

This entry-level role emphasizes strong customer service, clear communication, and a willingness to learn, with opportunities for promotion as experience grows in a collegial,