Senior Help Desk Technician III — Enterprise IT & Projects

Robertson,-Anschutz,-Schneid,-Crane-; Boca Raton (FL); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Robertson, Anschutz, Schneid, Crane & Partners, PLLC seeks an experienced Tier III Helpdesk Technician to provide advanced IT support and leadership across a multi-office environment. You will handle escalations, guide Tier I and II staff, and contribute to system reliability, security, and efficiency.

The role requires 4+ years in IT support, strong expertise in AD/GP, imaging, deployment, and network diagnostics, with opportunities for professional development and internal growth within a

Qualifications

• 4+ years of IT support or related technical role.
• Experience resolving complex technical issues and managing escalations in an enterprise environment.
• Advanced working knowledge of Active Directory, Group Policy, accounts administration, permissions, and access management.
• Strong troubleshooting across Windows and macOS endpoints, peripherals, and business applications.

Responsabilités

• Serve as the senior escalation point for complex incidents not resolved by Tier I/II.
• Diagnose and resolve advanced hardware, software, OS, connectivity, and endpoint issues.
• Configure and maintain desktops, laptops, tablets, and other endpoints (Windows/macOS).
• Administer Active Directory, Group Policy, user accounts, and access permissions per security policies.
• Lead or coordinate IT projects, including planning, testing, documentation, and follow-up.
• Mentor Tier I/II technicians and provide troubleshooting guidance.
• Develop and maintain technical documentation and SOPs.

Connaissances

Active Directory

Group Policy

Troubleshooting

Printer management

IP phone systems

Imaging & deployment

Network diagnostics

Windows & macOS

Security awareness

Formation

Information Technology or Computer Science degree

Description du poste

Robertson, Anschutz, Schneid, Crane & Partners, PLLC seeks an experienced Tier III Helpdesk Technician to provide advanced IT support and leadership across a multi-office environment. You will handle escalations, guide Tier I and II staff, and contribute to system reliability, security, and efficiency.

The role requires 4+ years in IT support, strong expertise in AD/GP, imaging, deployment, and network diagnostics, with opportunities for professional development and internal growth within a