Help Desk Technician I: Launch Your IT Career

US DEFAULT GROUP, INC.; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking a motivated Help Desk Technician I to join the Headquarters IT team. This entry-level role assists employees with hardware/software issues, account access, printing, and onboarding while delivering professional user support in a fast-paced legal environment.

You will troubleshoot desktops, laptops, printers, and IP phones, manage tickets, and escalate more complex problems to Tier II/III as needed.

Qualifications

• 1–2 years of experience in IT support, helpdesk support, desktop support, or a related technical role.
• Basic knowledge of Windows operating systems and common business software applications.
• Familiarity with computer hardware, peripherals, and basic software troubleshooting.
• Basic understanding of user accounts, passwords, permissions, and Active Directory concepts.
• Familiarity with printers, scanners, and common office technology.
• Strong customer service skills and the ability to communicate technical information clearly to nontechnical users.
• Good organizational skills, attention to detail, and the ability to manage multiple support requests.
• Ability to follow documented procedures, recognize when an issue requires escalation, and maintain accurate ticket records.
• Dependable, proactive, and eager to learn new technologies.
• Ability to work independently on routine assignments while collaborating effectively with the IT team.

Responsibilities

• Serve as the initial point of contact for employees seeking technical assistance with hardware, software, network connectivity, and other IT-related issues.
• Respond to helpdesk tickets, document reported issues, track progress, and provide timely updates to end-users.
• Perform basic troubleshooting for desktops, laptops, tablets, monitors, keyboards, docking stations, and other computer peripherals.
• Assist with installing, configuring, and maintaining Windows and macOS computers and approved software applications.
• Support password resets, account access requests, and basic Active Directory user account administration in accordance with established procedures.
• Troubleshoot common printer, scanner, and multifunction device issues.
• Assist with IP phone setup, basic troubleshooting, and user configuration.
• Support workstation imaging, computer deployment, equipment replacements, and new employee onboarding.
• Assist with employee offboarding by collecting equipment and completing assigned IT access and asset-related tasks.
• Perform basic network connectivity troubleshooting, including Wi-Fi, Ethernet, and VPN connection issues.
• Escalate unresolved or complex technical issues to Tier II or Tier III support with clear documentation of troubleshooting steps and results.
• Maintain accurate inventory records for computers, peripherals, and other IT equipment.
• Follow established IT procedures, security policies, and best practices for protecting company systems and confidential information.
• Assist with IT projects, office technology upgrades, and other assignments as directed by the IT team.
• Maintain a professional, service-oriented approach when supporting attorneys, administrative personnel, and other employees.
• Participate in ongoing training and technical development to expand troubleshooting skills and prepare for advancement.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Ticket management

Independent work

Team collaboration

Education

Information Technology degree

Computer Science degree

Relevant IT training

Tools

Active Directory

Windows OS

MacOS

VPN

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking a motivated Help Desk Technician I to join the Headquarters IT team. This entry-level role assists employees with hardware/software issues, account access, printing, and onboarding while delivering professional user support in a fast-paced legal environment.

You will troubleshoot desktops, laptops, printers, and IP phones, manage tickets, and escalate more complex problems to Tier II/III as needed.