Tier II Help Desk Technician — AD & IT Support Pro

US DEFAULT GROUP, INC.; Boca Raton (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC in Boca Raton is seeking an experienced Tier II Helpdesk Technician to join our Headquarters IT team. You will provide advanced support for IT-related issues, escalate Tier I, and help keep systems running smoothly across Windows and macOS devices.

The role requires 2+ years in IT support, strong Active Directory, printer management, VOIP, imaging and deployment, plus a proactive approach to documentation and IT projects.

Qualifications

• Minimum 2 years of IT support experience.
• Experience with Active Directory administration.
• Experience managing and troubleshooting printers.
• Strong hardware and software troubleshooting skills.
• Familiarity with IP phone systems and VOIP.
• Experience imaging and deployment of computers.
• Project management abilities to handle multiple tasks.
• Excellent communication and interpersonal skills.
• Degree in IT preferred; certifications encouraged.

Responsibilities

• Provide advanced troubleshooting for escalated Tier I tickets.
• Configure, deploy, and repair desktops, laptops, tablets (Windows/macOS).
• Manage Active Directory accounts, policies, and permissions.
• Install and maintain office printers and devices; troubleshoot printing issues.
• Manage VOIP phone systems; setup and removal.
• Respond to tickets promptly with updates.
• Prioritize workload to meet SLAs.
• Own assigned tasks; drive to completion with minimal supervision.
• Escalate complex issues with clear documentation.
• Collaborate with IT and cross-functional teams.
• Contribute to IT projects; planning, execution, follow-through.
• Create and maintain IT docs and best practices.
• Pursue ongoing tech development through training/certs.

Skills

Active Directory

Printer management

Hardware troubleshooting

Software troubleshooting

IP phone systems

Imaging & deployment

Project management

Communication

Interpersonal skills

Education

Bachelor's degree in IT or related field

CompTIA A+

CompTIA Network+

ITIL Foundation

CompTIA Security+

Microsoft Azure Fundamentals

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC in Boca Raton is seeking an experienced Tier II Helpdesk Technician to join our Headquarters IT team. You will provide advanced support for IT-related issues, escalate Tier I, and help keep systems running smoothly across Windows and macOS devices.

The role requires 2+ years in IT support, strong Active Directory, printer management, VOIP, imaging and deployment, plus a proactive approach to documentation and IT projects.