Senior IT Support Engineer

US DEFAULT GROUP, INC.; Boca Raton (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC seeks a Tier III Helpdesk Technician to join our Headquarters IT team in Florida. The role focuses on advanced troubleshooting, complex escalations, and supporting reliability and security of the firm's IT environment.

The ideal candidate has 4+ years in IT support and experience with Active Directory, Group Policy, imaging/deployment, printers, IP phone systems, and network diagnostics.

Qualifications

• 4+ years of IT support experience in an enterprise or multi-office environment.
• Advanced knowledge of Active Directory, Group Policy, accounts administration, permissions, and access management.
• Strong troubleshooting across Windows and macOS endpoints, hardware, software, and peripherals.

Responsibilities

• Serve as the senior escalation point for complex incidents that Tier I/II cannot resolve.
• Diagnose and resolve advanced hardware, software, OS, connectivity, and endpoint issues.
• Configure, administer, and maintain desktops/laptops/tablets running Windows and macOS.

Skills

Active Directory

Group Policy

Endpoint management

Troubleshooting

Windows

macOS

Printer management

IP phone/VoIP

Imaging & deployment

Network diagnostics

Project coordination

Mentoring

Education

Bachelor's degree in Information Technology

CompTIA A+

CompTIA Network+

ITIL Foundation

CompTIA Security+

Microsoft certifications relevant to endpoint management / systems administration

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC seeks a Tier III Helpdesk Technician to join our Headquarters IT team in Florida. The role focuses on advanced troubleshooting, complex escalations, and supporting reliability and security of the firm's IT environment.

The ideal candidate has 4+ years in IT support and experience with Active Directory, Group Policy, imaging/deployment, printers, IP phone systems, and network diagnostics.