Tier II Desktop Support Technician - Remote & Onsite

A & T Systems, Inc.; New Mexico; Hybrid; USD 55,000 - 75,000; Full time

Job summary

A & T Systems, Inc. is seeking a Personal Computer Support Technician to provide remote and on-site desktop support for staff at White Sands Missile Range, NM.

This is a Tier II role responsible for timely incident resolution and proactive IT maintenance. The position covers imaging, deploying software including Windows and MS Office 365, moving equipment, printer and mobile device support, VPN troubleshooting, and administrative duties such as ticketing, inventory, and reporting.

Qualifications

• 1 year of PC and peripheral installation, upgrade, and Level 1 support.
• Ability to effectively communicate information in one-on-one and small group settings.

Responsibilities

• Provide Level 2 maintenance and support of computers and peripherals via phone or onsite support.
• Imaging, deploying and troubleshooting Windows and MS Office 365, as well as other software applications.
• Move equipment between locations and perform setup and teardown as needed.
• Troubleshoot printers, multi-function devices and mobile devices (laptops, iPhones).
• Provide extended remote support and troubleshoot VPN issues.
• Administrative duties including documentation, updating computer databases, surveys, creating job status reports, and hand receipts.

Skills

Strong communication

Team player

Multi-tasking

Self-motivated

Education

High School Diploma

Formal Computer Training

Tools

Remedy

Windows OS

MS Office 365

VPN/Remote access

Printer/MFD troubleshooting

Job description

A & T Systems, Inc. is seeking a Personal Computer Support Technician to provide remote and on-site desktop support for staff at White Sands Missile Range, NM.

This is a Tier II role responsible for timely incident resolution and proactive IT maintenance. The position covers imaging, deploying software including Windows and MS Office 365, moving equipment, printer and mobile device support, VPN troubleshooting, and administrative duties such as ticketing, inventory, and reporting.