Help Desk Specialist II — ITIL User Support (On-Site)

H2 Performance Consulting Corporation; New Mexico; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision/dental insurance

Paid time off

Holiday pay

401K

Job summary

H2 Performance Consulting Corporation is seeking a Helpdesk Specialist to support the White Sands Missile Range in New Mexico. The successful candidate will provide user management support, troubleshoot technical issues, and document problem resolutions.

Applicants should have relevant experience, a High School Diploma, and possess certifications such as CompTIA A+ CE or CCNA-Security. H2 Performance Consulting offers health insurance, paid time off, and a 401K.

Qualifications

• 1-2 years of relevant experience for Junior Level.
• 3-5 years for Intermediate Experience.
• 5+ years for Senior Level.

Responsibilities

• Provide user management support for account processes.
• Analyze and prepare reports on problem resolutions.
• Develop standard operating procedures and training aids.
• Identify and resolve technical problems.
• Document and track problems for timely resolution.

Skills

User management support

Troubleshooting technical problems

Problem resolution

Documentation skills

Customer service

Education

High School Diploma

Tools

CompTIA A+ CE

CompTIA Network + CE

SSCP

CCNA-Security

Job description

H2 Performance Consulting Corporation is seeking a Helpdesk Specialist to support the White Sands Missile Range in New Mexico. The successful candidate will provide user management support, troubleshoot technical issues, and document problem resolutions.

Applicants should have relevant experience, a High School Diploma, and possess certifications such as CompTIA A+ CE or CCNA-Security. H2 Performance Consulting offers health insurance, paid time off, and a 401K.