Tier II IT Technician - Remote & Onsite Support

STOPSO; Ashburn (VA); On-site; USD 55,000 - 60,000; Full time

Job summary

STOPSO is seeking an APR Tier 2 Technician to provide intermediate-level IT support for incidents escalated from the Service Desk. The role will handle hardware/software issues and assist both onsite government facilities and contractor-provided sites.

Responsibilities include diagnosing OS, application, and connectivity problems, supporting remote users, and ensuring proper ServiceNow ticket documentation. Ideal candidates have 3+ years of IT support experience in enterprise environments.

Qualifications

• Three (3) years of IT support experience.
• Experience supporting enterprise desktop environments.

Responsibilities

• Resolve escalated hardware and software issues.
• Support remote workforce and telework users.
• Diagnose operating systems, application, and connectivity problems.
• Support ServiceNow ticket management and documentation requirements.
• Escalate advanced technical issues appropriately.
• Participate in trend analysis efforts.

Skills

IT Support

Desktop Environments

Tools

ServiceNow

Job description

STOPSO is seeking an APR Tier 2 Technician to provide intermediate-level IT support for incidents escalated from the Service Desk. The role will handle hardware/software issues and assist both onsite government facilities and contractor-provided sites.

Responsibilities include diagnosing OS, application, and connectivity problems, supporting remote users, and ensuring proper ServiceNow ticket documentation. Ideal candidates have 3+ years of IT support experience in enterprise environments.