Help Desk Specialist II — ITIL User Support (On-Site)

H2 Performance Consulting; White Sands (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision/dental insurance

Paid time off

Holiday pay

401K

Job summary

H2 Performance Consulting is hiring a Helpdesk Specialist for a project at White Sands Missile Range. This position requires working 100% on-site and involves supporting user management, resolving technical problems, and documenting issues.

Candidates should have at least a high school diploma, relevant experience ranging from 1 to 5+ years based on the level, and one of several required certifications. The role offers competitive benefits, including health insurance and 401K.

Qualifications

• 1-2 years of direct experience for Junior Level roles.
• 3-5 years of direct experience for Intermediate Level roles.
• 5+ years of direct experience for Senior Level roles.

Responsibilities

• Manage user accounts and perform account requests.
• Document and analyze problem resolution trends.
• Create standard operating procedures for users.
• Provide technical support and problem resolution.
• Ensure timely processing of problem resolutions.

Skills

User management support

Problem recognition and resolution

Technical support

ITIL process knowledge

Customer service

Education

High School Diploma or related discipline

Tools

CompTIA A+ CE

CompTIA Network + CE

SSCP

CCNA‑Security

Job description

H2 Performance Consulting is hiring a Helpdesk Specialist for a project at White Sands Missile Range. This position requires working 100% on-site and involves supporting user management, resolving technical problems, and documenting issues.

Candidates should have at least a high school diploma, relevant experience ranging from 1 to 5+ years based on the level, and one of several required certifications. The role offers competitive benefits, including health insurance and 401K.