Tier II Desktop Support Specialist - Secret Clearance

CEdge Inc.; Illinois; Presencial; USD 48.000 - 70.000; Tempo integral

Resumo da vaga

CEdge Inc. seeks an Intermediate Helpdesk Support Services Specialist (Tier II) to provide on-site IT support at Scott AFB, IL.

The role requires a Secret clearance and involves troubleshooting workstation and peripheral issues, building a knowledge database, and delivering monthly reports on resolutions. The contractor will configure, maintain, and troubleshoot desktop platforms, perform imaging/setup/installations, and replace workstations and peripherals for both NIPRNET and SIPRNET

Qualificações

• Secret clearance required.
• On-site support for DoD networks and systems.

Responsabilidades

• Provide on-site Help Desk support for SDDC OIS NIPRNET and SIPRNET customers.
• Troubleshoot, analyze, diagnose, and resolve workstation and peripheral problems per approved baseline configurations.
• Establish and maintain a knowledge database of problem resolutions for BDE, BN, and DET Level customers.
• Deliver a monthly copy of the knowledge database by the 10th business day of the following month.
• Perform workstation imaging/setup/installations and replacement of workstations and peripherals for NIPRNET and SIPRNET.

Conhecimentos

Help Desk

On-site support

Troubleshooting

Knowledge base

Formação

IAT II

CCNA Security

CSA+

GICSP

GSEC

Security+CE

SSCP

Secret Clearance

Descrição da vaga

CEdge Inc. seeks an Intermediate Helpdesk Support Services Specialist (Tier II) to provide on-site IT support at Scott AFB, IL.

The role requires a Secret clearance and involves troubleshooting workstation and peripheral issues, building a knowledge database, and delivering monthly reports on resolutions. The contractor will configure, maintain, and troubleshoot desktop platforms, perform imaging/setup/installations, and replace workstations and peripherals for both NIPRNET and SIPRNET