Helpdesk specialist with Security Clearance

CEdge Inc.; Illinois; Presencial; USD 60.000 - 90.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

10 Days PTO

6 Sick leaves

11 Federal Holidays

401K

Descripción de la vacante

CEdge Inc is seeking a Helpdesk Lead to manage a on-site team at Scott AFB, IL. The role requires maintaining records, onboarding staff, and driving a customer-focused culture with a focus on responsiveness and professionalism.

The candidate should be capable of handling service disruptions with timely updates to stakeholders while ensuring compliance with policies and standards. A Secret clearance is required for this role.

Formación

• Experience leading a helpdesk team and onboarding staff.
• Strong documentation and reporting skills.
• Ability to manage service disruptions and stakeholder communication.

Responsabilidades

• Maintain accurate documentation, reporting, and operational records for management review.
• Support onboarding, training, and development of helpdesk staff.
• Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement.
• Ensure compliance with organizational policies, quality standards, and service commitments.
• Manage communication during service disruptions, providing timely updates and stakeholder coordination.

Conocimientos

Leadership

Customer service

Documentation

Incident management

Herramientas

IAT II

CCNA Security

CSA+

GICSP

GSEC

Security+CE

SSCP

Descripción del empleo

CEdge has an opportunity for a Helpdesk Lead, , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance Requirements: Secret Clearance .

Responsibilities

• Maintain accurate documentation, reporting, and operational records for management review.


• Support onboarding, training, and development of helpdesk staff.


• Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement.


• Ensure compliance with organizational policies, quality standards, and service commitments.


• Manage communication during service disruptions, providing timely updates and stakeholder coordination.

Required Skills and Certifications

• Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals. The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.


• Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP

WHAT’S IN IT FOR YOU?

Full Benefits Package

• 10 Days PTO


• 6 Sick leaves


• 11 Federal Holidays


• 401K

WHO ARE WE?

CEdge Inc is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.