Tech Support Lead – Helpdesk II (Secret Clearance)

Trace Systems Inc.; South Carolina; On-site; USD 43,000 - 60,000; Full time

Job summary

A technology services provider is seeking a Helpdesk Specialist II to provide Tier 1 technical support at Shaw AFB, SC. Responsibilities include resolving hardware/software issues and managing user accounts. The ideal candidate must hold a US Government Secret clearance, be a US citizen, and possess IAT Level 2 certification. This position is pending contract award, and candidates with 2+ years of IT Help Desk Support experience are encouraged to apply.

Qualifications

• Active, in‑scope US Government issued Secret clearance.
• US Citizenship is required due to contract requirements.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

Responsibilities

• Provide Tier 1 technical support for client hardware and software issues.
• Create and manage organizational and user accounts and privileges.
• Coordinate and escalate tickets to functional areas for support.

Education

Associate’s degree in Computer Science or related field

2+ years’ IT Help Desk Support experience

Job description

A technology services provider is seeking a Helpdesk Specialist II to provide Tier 1 technical support at Shaw AFB, SC. Responsibilities include resolving hardware/software issues and managing user accounts. The ideal candidate must hold a US Government Secret clearance, be a US citizen, and possess IAT Level 2 certification. This position is pending contract award, and candidates with 2+ years of IT Help Desk Support experience are encouraged to apply.