Helpdesk Lead: IT Support & Security (Secret Clearance)

CEdge Inc.; Illinois; On-site; USD 60,000 - 90,000; Part time

Benefits offered by this job

10 Days PTO

6 Sick leaves

11 Federal Holidays

401K

Job summary

CEdge Inc is seeking a Helpdesk Lead to manage a on-site team at Scott AFB, IL. The role requires maintaining records, onboarding staff, and driving a customer-focused culture with a focus on responsiveness and professionalism.

The candidate should be capable of handling service disruptions with timely updates to stakeholders while ensuring compliance with policies and standards. A Secret clearance is required for this role.

Qualifications

• Experience leading a helpdesk team and onboarding staff.
• Strong documentation and reporting skills.
• Ability to manage service disruptions and stakeholder communication.

Responsibilities

• Maintain accurate documentation, reporting, and operational records for management review.
• Support onboarding, training, and development of helpdesk staff.
• Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement.
• Ensure compliance with organizational policies, quality standards, and service commitments.
• Manage communication during service disruptions, providing timely updates and stakeholder coordination.

Skills

Leadership

Customer service

Documentation

Incident management

Tools

IAT II

CCNA Security

CSA+

GICSP

GSEC

Security+CE

SSCP

Job description

CEdge Inc is seeking a Helpdesk Lead to manage a on-site team at Scott AFB, IL. The role requires maintaining records, onboarding staff, and driving a customer-focused culture with a focus on responsiveness and professionalism.

The candidate should be capable of handling service disruptions with timely updates to stakeholders while ensuring compliance with policies and standards. A Secret clearance is required for this role.