Tier 2 Desktop Support Specialist — Fix IT Fast

Apt; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing solutions company is seeking a Tier 2 Desktop Support Specialist to provide advanced technical assistance to users. You will diagnose and resolve technical issues, manage support tickets, and collaborate with IT teams to enhance operations. Preferred candidates will have 1-3 years of desktop support experience, proficiency in Windows and macOS, and strong customer service skills. Benefits include medical and vision insurance, as well as a 401(k) plan.

Qualifications

• 1-3 years of experience in desktop support.
• Proficiency in Windows and macOS operating systems.
• Strong knowledge of Microsoft Office Suite.
• Experience with network protocols and basic troubleshooting.

Responsibilities

• Diagnose and resolve escalated technical issues.
• Provide exceptional customer service to end-users.
• Manage and prioritize tickets in the service desk system.
• Perform installation and maintenance of desktop systems.
• Collaborate with IT teams for complex issue resolution.

Skills

Desktop support

Customer service

Technical troubleshooting

Knowledge of Windows and macOS

Microsoft Office Suite

Education

Associate or Bachelor’s degree in IT or related field

Tools

Active Directory

Citrix

Remote desktop tools

Job description

A leading staffing solutions company is seeking a Tier 2 Desktop Support Specialist to provide advanced technical assistance to users. You will diagnose and resolve technical issues, manage support tickets, and collaborate with IT teams to enhance operations. Preferred candidates will have 1-3 years of desktop support experience, proficiency in Windows and macOS, and strong customer service skills. Benefits include medical and vision insurance, as well as a 401(k) plan.