Tier 2 Deskside IT Technician – Exec Support

Agility Partners; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

High visibility role

Mentorship opportunities

Work with modern technologies

Job summary

A leading technology provider is hiring a Tier 2 Desktop Support Technician in Columbus, Ohio. This hands-on role offers white-glove support for executives and users in an enterprise aviation environment. Responsibilities include troubleshooting, incident management via ServiceNow and Jira, and maintaining hardware and software configurations. The ideal candidate should have 3-5 years of experience in desktop support, strong Windows and Office knowledge, and excellent customer service skills. This position offers opportunities for professional growth and exposure to modern technologies.

Qualifications

• 3–5 years of hands-on desktop support experience in a 500+ user environment.
• Strong knowledge of Windows, Office 365, and Azure.
• Comfortable supporting executives and onsite users.

Responsibilities

• Provide Tier 2 incident and request support via ServiceNow and Jira Service Management.
• Conduct desktops break/fix, hardware provisioning, and AV support.
• Install, configure, and support Windows devices and peripherals.

Skills

Customer service skills

Windows knowledge

Office 365 proficiency

Desktop support experience

Basic scripting

Tools

ServiceNow

Jira Service Management

Intune

SCCM

Job description

A leading technology provider is hiring a Tier 2 Desktop Support Technician in Columbus, Ohio. This hands-on role offers white-glove support for executives and users in an enterprise aviation environment. Responsibilities include troubleshooting, incident management via ServiceNow and Jira, and maintaining hardware and software configurations. The ideal candidate should have 3-5 years of experience in desktop support, strong Windows and Office knowledge, and excellent customer service skills. This position offers opportunities for professional growth and exposure to modern technologies.