Tier I Client Support Specialist – Inbound Calls

Paycom; Austin (TX); On-site; USD 31,000 - 33,000; Full time

Job summary

Paycom in Austin, TX is seeking a detail-oriented Client Support Specialist. This full-time role handles a high volume of inbound calls, delivering accurate and courteous information to clients and providers.

You will log call data, use Excel and Word, and collaborate across departments to resolve inquiries, identify trends, and escalate issues when needed. The position requires strong organizational skills and a commitment to service.

Qualifications

• At least 1 year in a call center environment.
• Accurate data entry, documentation, and compliance with regulatory standards.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines consistently.
• Capacity to learn new systems, processes, and industry regulations quickly and effectively.

Responsibilities

• Answer a high volume of inbound calls with a focus on rapid response according to agreed metrics.
• Maintain excellent communication with customers, providers, and other departments to ensure effective service.
• Display professionalism, efficiency, and courtesy in interactions with co-workers, supervisors, and clients.
• Advise the department or unit of potential issues by analyzing trends in call types.
• Log call information accurately as required.
• Utilize Microsoft Excel and Word effectively for various tasks.
• Research and resolve customer inquiries by providing accurate and timely responses.
• Become a master at Tier I responsibilities, including but not limited to: credentials, payment inquiries, providing reporting, providing payment information, and escalating as needed.
• Maintain effective relationships with co-workers and supervisors.
• Attend mandatory workshops and team meetings to stay informed and engaged.
• Pursue personal development opportunities to enhance skills and knowledge relevant to the role.
• Performs other duties as assigned.

Skills

Call center experience

Data entry

Multi-tasking

Verbal & written communication

Microsoft Excel

Microsoft Word

Regulatory compliance

Tools

CRM systems

Carrier portals

Enrollment management software

Job description

Paycom in Austin, TX is seeking a detail-oriented Client Support Specialist. This full-time role handles a high volume of inbound calls, delivering accurate and courteous information to clients and providers.

You will log call data, use Excel and Word, and collaborate across departments to resolve inquiries, identify trends, and escalate issues when needed. The position requires strong organizational skills and a commitment to service.