CLIENT SUPPORT SPECIALIST I

Bc&l Inc; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Bc&l Inc in Austin, TX seeks a detail‑oriented Client Support Specialist to handle inbound calls, deliver accurate information, and maintain professional communication with clients, providers, and coworkers.

The role emphasizes data entry accuracy, regulatory compliance, and proficient use of Excel and Word. You will log interactions, analyze trends, escalate issues as needed, and participate in ongoing development opportunities.

Qualifications

• Minimum 1 year of call center experience with accurate data entry and regulatory compliance.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong written and verbal communication with a focus on clear information delivery.

Responsibilities

• Answer a high volume of inbound calls with rapid response per metrics.
• Maintain excellent communication with customers, providers, and other departments.
• Log call information accurately and analyze trends to identify issues.
• Resolve customer inquiries with accurate, timely responses.
• Utilize Excel and Word for various tasks and reporting.
• Escalate issues and participate in mandatory workshops and team meetings.

Skills

Call center experience

Data entry

Communication

Analytical thinking

Tools

Microsoft Excel

Microsoft Word

CRM systems

Job description

We are seeking a detail-oriented Client Support Specialist to join our team. In this role, you will handle various inbound calls. Your ability to communicate accurate, courteous, and clear information will be essential in delivering exceptional customer service. Strong organizational and communication skills are crucial for success in this key position.Key Responsibilities:Answer a high volume of inbound calls with a focus on rapid response according to agreed metrics.Maintain excellent communication with customers, providers, and other departments to ensure effective service.Display professionalism, efficiency, and courtesy in interactions with co-workers, supervisors, and clients.Advise the department or unit of potential issues by analyzing trends in call types.Log call information accurately as required.Utilize Microsoft Excel and Word effectively for various tasks.Research and resolve customer inquiries by providing accurate and timely responses.Become a master at Tier I responsibilities, including but not limited to: credentials, payment inquiries, providing reporting, providing payment information, and escalating as needed.Maintain effective relationships with co-workers and supervisors.Attend mandatory workshops and team meetings to stay informed and engaged.Pursue personal development opportunities to enhance skills and knowledge relevant to the role.Performs other duties as assigned.What We’re Looking For (Nobody’s Perfect But Experience Is A Plus)At least 1 year in a call center environment.Essential for accurate data entry, documentation, and compliance with regulatory standards.Ability to manage multiple tasks, prioritize effectively, and meet deadlines consistently.Capacity to learn new systems, processes, and industry regulations quickly and effectively.Demonstrated ability to collaborate with colleagues, share knowledge, and contribute positively to team dynamics.Proven ability to identify issues, analyze data, and propose practical solutions to ensure operational efficiency.Commitment to delivering outstanding service to clients, understanding their needs, and ensuring satisfaction.Strong verbal and written communication abilities, including the ability to communicate complex information clearly and effectively.Previous experience in the insurance or healthcare industry, particularly in enrollment processes, would be advantageous.Familiarity with specific software or platforms used in enrollment management, such as carrier portals and CRM systems.Ability to interpret data, identify trends, and make data-driven recommendations for process improvements.