Client Service Specialist - Fast-Paced Support

Telligen; West Des Moines (IA); On-site; USD 22,041 - 30,307; Full time

Job summary

Telligen in the United States is seeking a Client Service Specialist to respond to inbound inquiries, coordinate outreach with providers and members, and support program operations for contract members.

You will ensure high customer satisfaction through accurate data entry, clear written and verbal communication, and proficient use of Microsoft Office. Regular attendance and the ability to handle multiple tasks are essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years’ experience in a customer service environment.
• Excellent verbal and written communication skills; able to operate in a fast-paced, deadline-driven environment.
• Proficient PC skills and keyboarding; ability to multitask and manage time effectively.

Responsibilities

• Receive and respond to inbound customer inquiries and provide program support for contract members.
• Perform outreach to providers and members and support internal applications and tools.
• Maintain professional communication with internal and external customers.
• Provide general office and data-entry support; follow SOPs and quality standards.

Skills

Customer service

Written communication

Verbal communication

Data entry

Multitasking

Attendance reliability

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Telligen in the United States is seeking a Client Service Specialist to respond to inbound inquiries, coordinate outreach with providers and members, and support program operations for contract members.

You will ensure high customer satisfaction through accurate data entry, clear written and verbal communication, and proficient use of Microsoft Office. Regular attendance and the ability to handle multiple tasks are essential.