Tier II Product Support Specialist: Client-Focused Tech

Rethink; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary with company units

Unlimited paid time off

Company health benefits

Fun, collaborative work environment

Free snacks and refreshments

Job summary

Rethink in Austin, Texas, is looking for a Product Support Specialist (Tier II) to provide exceptional support to clients in the Commercial Real Estate sector. This role requires a client-centric individual who can efficiently manage escalated support cases while maintaining a high CSAT score.

Ideal candidates will have excellent communication skills, a strong desire to adapt and thrive in a fast-paced environment, and a service-oriented mindset. The position offers a collaborative culture with competitive benefits.

Qualifications

• Proven track record of exceeding Client/Product Support KPIs.
• Ability to learn quickly and think creatively in face of challenges.
• Experience using Zendesk and Salesforce.com preferred.

Responsibilities

• Provide best-in-class support to clients via phone and online.
• Troubleshoot issues and resolve them efficiently.
• Maintain a CSAT score of 90% or above.

Skills

Self-motivated

Service-oriented

Tech-savvy

Excellent communication skills

Organizational skills

Tools

Zendesk

Salesforce.com

Google Applications

Asana

Job description

Rethink in Austin, Texas, is looking for a Product Support Specialist (Tier II) to provide exceptional support to clients in the Commercial Real Estate sector. This role requires a client-centric individual who can efficiently manage escalated support cases while maintaining a high CSAT score.

Ideal candidates will have excellent communication skills, a strong desire to adapt and thrive in a fast-paced environment, and a service-oriented mindset. The position offers a collaborative culture with competitive benefits.