Client Support & Sales Specialist — Inbound/Outbound Calls

Service Champions; Northern (KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Health, vision, and dental plans

401k with company match

Job summary

Service Champions is seeking a Client Support Specialist to join our Call Center Team, delivering exceptional customer service to existing and potential customers. We handle high-volume inbound and outbound calls in a dynamic call center environment and focus on solutions-based service with integrity.

The role includes working onsite at our Pleasanton Support Center, with a track record of coaching and career growth in a collaborative, fun environment.

Qualifications

• 1 year Call Center experience preferred.
• Strong sales experience/background preferred.
• Experience with Microsoft Word, Outlook, CRM systems.

Responsibilities

• Work onsite at Service Champions, Pleasanton Support Center.
• Handle outbound calls to existing customers.
• Book appointments at a high conversion rate.
• Use a solutions-based approach to solve client needs.
• Accept inbound calls from clients in a timely manner.
• Escalate customer concerns as needed.
• Achieve and exceed productivity goals while maintaining high quality.

Skills

Call center experience

Strong sales

CRM systems

Typing 40 WPM

Excellent communication

Interpersonal skills

Tools

Microsoft Word

Outlook

Job description

Service Champions is seeking a Client Support Specialist to join our Call Center Team, delivering exceptional customer service to existing and potential customers. We handle high-volume inbound and outbound calls in a dynamic call center environment and focus on solutions-based service with integrity.

The role includes working onsite at our Pleasanton Support Center, with a track record of coaching and career growth in a collaborative, fun environment.