Client Support Specialist I: Tier I Support & Enrollment

Bc&l Inc; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Bc&l Inc in Austin, TX seeks a detail‑oriented Client Support Specialist to handle inbound calls, deliver accurate information, and maintain professional communication with clients, providers, and coworkers.

The role emphasizes data entry accuracy, regulatory compliance, and proficient use of Excel and Word. You will log interactions, analyze trends, escalate issues as needed, and participate in ongoing development opportunities.

Qualifications

• Minimum 1 year of call center experience with accurate data entry and regulatory compliance.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong written and verbal communication with a focus on clear information delivery.

Responsibilities

• Answer a high volume of inbound calls with rapid response per metrics.
• Maintain excellent communication with customers, providers, and other departments.
• Log call information accurately and analyze trends to identify issues.
• Resolve customer inquiries with accurate, timely responses.
• Utilize Excel and Word for various tasks and reporting.
• Escalate issues and participate in mandatory workshops and team meetings.

Skills

Call center experience

Data entry

Communication

Analytical thinking

Tools

Microsoft Excel

Microsoft Word

CRM systems

Job description

Bc&l Inc in Austin, TX seeks a detail‑oriented Client Support Specialist to handle inbound calls, deliver accurate information, and maintain professional communication with clients, providers, and coworkers.

The role emphasizes data entry accuracy, regulatory compliance, and proficient use of Excel and Word. You will log interactions, analyze trends, escalate issues as needed, and participate in ongoing development opportunities.