Tier 3 AV & IT Systems Sustainment Engineer

TekSynap; Aurora (CO); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

Life insurance

Disability benefits

Vacation time and holidays

Job summary

TekSynap seeks a Tier 3 System Sustainment Engineer to join our Aurora, CO team. The role focuses on monitoring, maintaining, and securing AV and multimedia infrastructure while supporting government programs.

You will engage with users, perform software updates, and coordinate with vendor support to ensure mission-critical reliability. We offer a comprehensive benefits package for full-time employees, and adherence to security policies including STIGs.

Qualifications

• 3 years of experience in systems sustainment, engineering, or Tier 2/Tier 3 technical support for mission-critical multimedia, audio-visual, or IT/OT systems.
• Experience diagnosing and resolving system incidents and problems, developing and testing configuration-baseline changes, and supporting systems tracked on a formal system inventory is strongly preferred.
• Must possess a Top Secret/SCI with Polygraph clearance.

Responsibilities

• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO).
• Diagnose and resolve complex incidents and problems across AV, video conferencing, and collaboration systems.
• Develop, test, and implement configuration-baseline changes; ensure changes are documented and approved per-change management processes.
• Maintain and update system inventory records on the Multimedia System List (MSL) or equivalent configuration-managed asset list.

Skills

System sustainment

AV/VTC/Multimedia

ITIL ITSM

Troubleshooting

Education

Bachelor’s degree in Computer Science or related technical discipline

Tools

MSL inventory

ITSM tools

Vendor escalation tools

Job description

TekSynap seeks a Tier 3 System Sustainment Engineer to join our Aurora, CO team. The role focuses on monitoring, maintaining, and securing AV and multimedia infrastructure while supporting government programs.

You will engage with users, perform software updates, and coordinate with vendor support to ensure mission-critical reliability. We offer a comprehensive benefits package for full-time employees, and adherence to security policies including STIGs.