Tier 3 System Sustainment Engineer

TekSynap; Aurora (CO); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

Life insurance

Disability benefits

Vacation time and holidays

Job summary

TekSynap seeks a Tier 3 System Sustainment Engineer to join our Aurora, CO team. The role focuses on monitoring, maintaining, and securing AV and multimedia infrastructure while supporting government programs.

You will engage with users, perform software updates, and coordinate with vendor support to ensure mission-critical reliability. We offer a comprehensive benefits package for full-time employees, and adherence to security policies including STIGs.

Qualifications

• 3 years of experience in systems sustainment, engineering, or Tier 2/Tier 3 technical support for mission-critical multimedia, audio-visual, or IT/OT systems.
• Experience diagnosing and resolving system incidents and problems, developing and testing configuration-baseline changes, and supporting systems tracked on a formal system inventory is strongly preferred.
• Must possess a Top Secret/SCI with Polygraph clearance.

Responsibilities

• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO).
• Diagnose and resolve complex incidents and problems across AV, video conferencing, and collaboration systems.
• Develop, test, and implement configuration-baseline changes; ensure changes are documented and approved per-change management processes.
• Maintain and update system inventory records on the Multimedia System List (MSL) or equivalent configuration-managed asset list.

Skills

System sustainment

AV/VTC/Multimedia

ITIL ITSM

Troubleshooting

Education

Bachelor’s degree in Computer Science or related technical discipline

Tools

MSL inventory

ITSM tools

Vendor escalation tools

Job description

Responsibilities & Qualifications

In this position you will monitor, manage, maintain system functionality and resources, AV/VTC/Multimedia infrastructure, and maintain operating efficiency. Perform overall systems and security support functions, including identifying and performing programming/software updates, troubleshooting, specifying replacement and upgrades for hardware. Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space. You will also interact with users and evaluate vendor products.

Responsibilities & Qualifications

In this position you will monitor, manage, maintain system functionality and resources, AV/VTC/Multimedia infrastructure, and maintain operating efficiency. Perform overall systems and security support functions, including identifying and performing programming/software updates, troubleshooting, specifying replacement and upgrades for hardware. Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space. You will also interact with users and evaluate vendor products.

Responsibilities

• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO).
• Diagnose and resolve complex incidents and problems across AV, video conferencing, and collaboration systems.
• Develop, test, and implement configuration-baseline changes; ensure changes are documented and approved per-change management processes.
• Maintain and update system inventory records on the Multimedia System List (MSL) or equivalent configuration-managed asset list.
• Perform system upgrades, patches, and preventive maintenance to ensure availability and compliance with security standards.
• Coordinate with OEM/vendor (Tier 4) support for advanced troubleshooting and repairs.
• Document system configurations, troubleshooting procedures, and incident resolutions in ITSM tools (ITIL-aligned).
• Support live events, briefings, and classified meetings; provide on-site technical assurance.
• Ensure compliance with government security policies, including STIGs and controlled access area protocols.
• Participate in on-call rotation for after-hours and mission-critical support

Required Qualifications

Experience

• 3 years of experience in systems sustainment, engineering, or Tier 2/Tier 3 technical support for mission-critical multimedia, audio-visual, or IT/OT systems.
• Experience diagnosing and resolving system incidents and problems, developing and testing configuration-baseline changes, and supporting systems tracked on a formal system inventory (e.g., a Multimedia System List (MSL) or comparable configuration-managed asset list) is strongly preferred.

Certifications

• CompTIA Security+
• Crestron Master Programmer OR Extron EAP (Extron Authorized Programmer)
• CTS (CTS-I, CTS-D) preferred
• Manufacturer Trainings (ex. Evertz, Extron, Crestron) preferred

Education

• Bachelor’s degree in computer science, Electrical/Computer Engineering, Information Systems, or a related technical discipline. Equivalency: Associate’s degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree.

Clearance

• Must possess a Top Secret/SCI with Polygraph

Overview

We are seeking a Tier 3 System Sustainment Engineer to join our team in Aurora, CO.

T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Buckley Space Force Base, Aurora, CO
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship
• Active TS/SCI with Polygraph clearance

WAGE INFORMATION

Target salary range: $100,000.00 - $150,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.