Tier 2 Workstation & Endpoint Support Specialist

Mbi Llc

Northern (KY)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Mbi Llc in Bridgeville (District 11) is seeking an IT Support Specialist to provide Tier 2 support for hardware and software across the enterprise LAN/WAN. You will install and configure PC hardware, peripherals, and software, and help resolve print, docking, and device issues.

You will monitor incident queues, document resolutions, coordinate with SCCM, Active Directory, and IT Service Desk, and ensure compliance and health of devices.

Qualifications

Valid Driver’s License
3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3+ years experience installing and supporting laptops/docking stations
3+ years experience installing and supporting multifunction print devices
3+ years experience with Remedy or similar ticketing system

Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
Provide documentation on issue resolution for other teams when required
Monitor and report on PC issues, escalated issues; work with SCCM, Active Directory, Security, and the IT Service Desk
Document and follow technical processes; support District 11 coverage area
Assist IT staff by providing Tier 2 support for hardware and software across the district

Skills

Communication skills

Customer service

Leadership

Attention to detail

Tools

Remedy

MS Windows

RDP

InTune

SCCM

Active Directory

Job description

You will monitor incident queues, document resolutions, coordinate with SCCM, Active Directory, and IT Service Desk, and ensure compliance and health of devices.

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