Tier II IT Help Desk & Endpoint Admin Specialist

Bailey Information Technology Consultants, LLC; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Job summary

BIT, LLC is seeking a Journeyman IT Help Desk Specialist in Washington, DC to provide Tier II frontline support for ~275 staff. You will deploy, maintain, and troubleshoot Windows and macOS desktops and mobile devices, and serve as an escalation point above Tier I.

Ideal candidates have imaging, patching, MFA, and identity management skills, and experience with Ivanti, KACE, JAMF, and Microsoft Intune; ability to mentor Tier I staff and coordinate with Service Desk, NetOps, and Cybersecurity.

Qualifications

• Enterprise-level administration and support for macOS and Windows OS, including imaging and deployment.
• Experience with Ivanti, KACE, Microsoft Intune, and JAMF for endpoint management.
• Identity and access management: Entra ID / Active Directory, MFA, RBAC, AWS integration.
• Diagnose authentication, connectivity, and endpoint performance issues via system logs and diagnostic tools.
• Coordinate cross-team incident response with Service Desk, NetOps, and Cybersecurity.
• Knowledge of patch management and automated imaging workflows.
• Experience with cloud/hybrid environments (AWS and on-prem/cloud integration).

Responsibilities

• Inspect, image, configure, and deploy desktops and mobile devices per onboarding docs.
• Install, troubleshoot, and maintain hardware, software, and peripherals across Windows and macOS.
• Manage mobile devices via MDM; support MFA and secure remote connectivity.
• Mentor Tier I staff and coordinate with other teams to resolve tickets.

Skills

MacOS admin

Windows admin

Endpoint management

MFA

Identity & access management

Patch management

Zero Trust

Communication skills

Incident response coordination

Education

Bachelor's degree in IT/CS

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Microsoft Entra ID

Nessus

Job description

BIT, LLC is seeking a Journeyman IT Help Desk Specialist in Washington, DC to provide Tier II frontline support for ~275 staff. You will deploy, maintain, and troubleshoot Windows and macOS desktops and mobile devices, and serve as an escalation point above Tier I.

Ideal candidates have imaging, patching, MFA, and identity management skills, and experience with Ivanti, KACE, JAMF, and Microsoft Intune; ability to mentor Tier I staff and coordinate with Service Desk, NetOps, and Cybersecurity.