Tier 2 Windows/Mac Support Tech – Onsite in Reston

Astor & Sanders; Reston (VA); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plan with employer contribution

Paid holiday, vacation, and sick leave

Metro-check program

Tuition reimbursement

Job summary

Astor & Sanders Corporation in Reston, VA is seeking a Tier 2 Windows/Mac Support Specialist to provide hands-on hardware and software support for desktops and laptops, configure printers, and assist with file shares and permissions.

The role is onsite in Reston with a salary range of $50,000–$64,000 and full-time benefits including medical and dental, 401k, paid leave, and tuition reimbursement.

Qualifications

• 3+ years related experience.
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaborative and communication skills, both written and verbal.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

3+ years experience

Problem solving

Windows OS

Microsoft Office

Documentation & communication

Education

Vocational certificate (CompTIA A+ Apple support)

Job description

Astor & Sanders Corporation in Reston, VA is seeking a Tier 2 Windows/Mac Support Specialist to provide hands-on hardware and software support for desktops and laptops, configure printers, and assist with file shares and permissions.

The role is onsite in Reston with a salary range of $50,000–$64,000 and full-time benefits including medical and dental, 401k, paid leave, and tuition reimbursement.