Tier 2 Windows & Mac Support Specialist (Onsite)

Astor & Sanders; United States; On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plan with employer contribution

Paid holiday, vacation, and sick leave

Metro-check program

Tuition reimbursement

Job summary

Astor & Sanders Corporation is seeking a Tier 2 Windows Support professional for an onsite role based in Reston, VA. You will provide hardware and software support for Windows and Mac desktops and laptops, configure printers, install images, and ensure BIOS and patches are up to date.

Strong communication and documentation skills are essential for assisting users with access and permissions issues. The position offers full-time, onsite work in the Reston area with competitive benefits and a

Qualifications

• 3+ years related experience.
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaboration and communication skills, both written and verbal.
• Strong analytical skills and a creative self-starter.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Windows OS

MS Office

Problem solving

Documentation

Communication

Analytical skills

IT support experience

Education

CompTIA A+ Apple support

Job description

Astor & Sanders Corporation is seeking a Tier 2 Windows Support professional for an onsite role based in Reston, VA. You will provide hardware and software support for Windows and Mac desktops and laptops, configure printers, install images, and ensure BIOS and patches are up to date.

Strong communication and documentation skills are essential for assisting users with access and permissions issues. The position offers full-time, onsite work in the Reston area with competitive benefits and a