Tier 2 IT Support Technician (Windows & Mac)

City University of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Job summary

John Jay College of Criminal Justice, part of the City University of New York, seeks an IT Desktop Support Technician Level 2 to provide advanced technical support across Windows and Macintosh environments. You will collaborate with IT teams, participate in deployments, and mentor Level 1 staff.

Reporting to the Daytime Coordinator of Classroom and Lab Support Services, the role involves system upgrades, imaging, and maintaining peripherals in classrooms and labs.

Qualifications

• High School Diploma or equivalent.
• Eighteen months of related full-time work experience or equivalent (e.g., eighteen college credits in Information Technology).
• Demonstrated English language proficiency.

Responsibilities

• Provide tier 2 in-person and phone support for software, hardware, and network configuration in Windows and Mac environments.
• Assist with evaluation, configuration, testing, and deployment of new IT equipment.
• Follow Client Service procedures to resolve or escalate issues and document troubleshooting.

Skills

English language proficiency

Driver's license

Education

High School Diploma

Job description

John Jay College of Criminal Justice, part of the City University of New York, seeks an IT Desktop Support Technician Level 2 to provide advanced technical support across Windows and Macintosh environments. You will collaborate with IT teams, participate in deployments, and mentor Level 1 staff.

Reporting to the Daytime Coordinator of Classroom and Lab Support Services, the role involves system upgrades, imaging, and maintaining peripherals in classrooms and labs.