Hybrid Apple IT Support Analyst II

Ohio State University; Columbus (OH); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Ohio State University in Columbus seeks an IT Service Support Analyst 2 within Veterinary Medicine | College Administration to support Apple devices and manage enterprise tools. The role emphasizes Jamf Pro and Microsoft SCCM for patches, software installs, and security compliance.

The successful candidate will troubleshoot MacOS and Windows, handle encryption and networking issues, and collaborate with Infrastructure and Faculty.

Qualifications

• Bachelor's Degree or equivalent experience.
• Strong communication and multi-platform background.
• Experience with Apple device management and enterprise support.

Responsibilities

• Identify and analyze problems, design and coordinate client computing needs with emphasis on Apple products.
• Utilize Jamf Pro and SCCM to patch, install software, and ensure security compliance.
• Troubleshoot MacOS and Windows, assess encryption and networking issues, and diagnose peripherals.
• Collaborate with Infrastructure, Applications, Administration and Faculty to implement new concepts.
• Some evening and weekend hours may be required for event support.

Skills

Apple device management

Jamf Pro

SCCM

MacOS troubleshooting

Windows troubleshooting

Networking

Encryption

Communication skills

Education

Bachelor's Degree

Tools

Jamf Pro

Microsoft SCCM

Job description

Ohio State University in Columbus seeks an IT Service Support Analyst 2 within Veterinary Medicine | College Administration to support Apple devices and manage enterprise tools. The role emphasizes Jamf Pro and Microsoft SCCM for patches, software installs, and security compliance.

The successful candidate will troubleshoot MacOS and Windows, handle encryption and networking issues, and collaborate with Infrastructure and Faculty.