macOS Tech Experience Lead - Client Technology Analyst II

Boston University; Boston (MA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Time Off: 13 paid holidays

Tuition assistance program

Wellness resources

Job summary

Boston University IS&T seeks a Client Technology Analyst II to deliver end-to-end technology support for client communities in a macOS environment. You will be a trusted technology partner, assess business needs, advocate for client tech needs, and help implement solutions that support BU operations.

Collaboration with faculty, staff, researchers, and vendors is essential. You will provide day-to-day macOS support, operate and troubleshoot client and desktop systems, and ensure security

Qualifications

• Bachelor's degree in a related discipline or comparable work experience.
• 2–3 years of experience in a related technology environment.
• Experience diagnosing Windows and macOS operating systems, including software, hardware, and network issues.
• Experience installing, configuring, and upgrading Windows and Mac applications and mobile devices.
• Knowledge of TCP/IP LAN and wireless networking; understanding of data security requirements.
• Strong writing, organizational, interpersonal communication, and customer service skills.
• Ability to learn quickly, work independently and in cross-functional teams, and adapt to change.
• Ability to lift up to 50 pounds and hold a valid driver's license.
• Bonus qualifications may apply; encouraged to apply.

Responsibilities

• Provide day-to-day macOS support and end-to-end technology support for client communities.
• Operate, maintain, troubleshoot, and support client and desktop systems, mobile devices, and client-server/web-based solutions.
• Build relationships with clients and serve as a point person for technology needs.
• Identify adaptive challenges and work with leadership to develop solutions.
• Explain how technology supports BU's operational model and participate in service, platform, and project teams.
• Collaborate with faculty, staff, and researchers to improve processes with IT solutions.
• Ensure security measures and support audits for HIPAA-compliant status.
• Follow procedures and maintain records of incidents and requests.

Skills

macOS support

Windows support

Networking basics

Customer service

Strong communication

Team collaboration

Problem solving

Education

Bachelor's degree or equivalent

Job description

Boston University IS&T seeks a Client Technology Analyst II to deliver end-to-end technology support for client communities in a macOS environment. You will be a trusted technology partner, assess business needs, advocate for client tech needs, and help implement solutions that support BU operations.

Collaboration with faculty, staff, researchers, and vendors is essential. You will provide day-to-day macOS support, operate and troubleshoot client and desktop systems, and ensure security